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InstallationWhen you purchase Helpdesk Pro extension from our site, you will receive an email contain the extension in a zip file called com_helpdeskpro.zip. The component, all the plugins are included in this single zip file. The installation process is simple, it can be installed easily like other Joomla extensions:Login to back-end of your site using a super administrator account.Access to Extensions => Manage => Install menu item.Browse for the file com_helpdeskpro.zip.Click on Upload & Install buttonUpgradeThe process for upgrading Helpdesk Pro to latest version is the same with new installation. Please note that:You don't have to uninstall old version, it's not needed. Just install new version over old version.Before updating the extension to latest verison, you should make a backup copy of your site so that in case something goes wrong (for any reasons), you can roll back to earlier status. We suggest you to install Akeeba Backup extension and make a backup of your site before upgradingUse Joomla UpdateHelpdesk Pro allows you to use Joomla Update to update the extension whenever there is new version release directly from administrator area of your site. To use Joomla Update, please follow the instructions below:Go to , get Download ID of your account.Go to Helpdesk Pro => Configuration, enter the received Download ID into Download ID config option.Go to Extensions -> Plugins, make sure Installer - Helpdesk Pro is enabled.From now on, each time there is new version of Helpdesk Pro release, Joomla will notify you about it when you access to administrator area of your site. You just have to click on the link to update the extension from within your site, don't have to access to our site to download new version and update manually anymore, sweet :).Please note that each site need to have an unique Download ID (the

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Free Software Downloads \ Business \ Helpdesk & Remote PC \ iKode Helpdesk XiKode Helpdesk X is a free and easy to use help desk software and email management software that will help you to ensure unmatched customer support and assistance for your clients. With iKode Helpdesk x you can set up a web based support ticket system easily for your website to deliver excellent customer service. Share|Keywords: helpdesk script, help desk software, helpdesk software, customer service software, email management software, customer support software, support ticket systemClick to enlargeiKode Helpdesk X 3.2Author:iKode Software Technology Co., Ltd. Other programs by iKode Software Technology Co., Ltd.Downloads:387Size:2909KCost:$39.99 USUsers Rating: Reviews (0) Write reviewFeedback:Report broken download Report spyware [?]License:Shareware [?]Operating Systems: Release Status:update (2012-01-07)Recent Changes:Not EstablishedSupported Languages:English, Chinese, ChineseSimplifiedAdditional Requirements:Not EstablishedRelated programs in Business - Helpdesk & Remote PCSkyFex Remote DesktopSkyFex - free web based remote desktop service. Works through proxies and NAT.ITPro ToolKitManage Active Directory users and computers.sitehelpdeskSuitable for any Internal services, IT service Management or Customer supportLive ChatStart live chat support task by using a live chat tool like eAssistance ProLive Chat Support ToolProvide live chat support by using eAssistance Pro live chat toolDEKSI Network InventoryProvides a complete software and hardware inventory of all your computers.MailCOPA Email ClientMulti User and Multiple Machine Email ClientTemplates for the Hotel HelpdeskEmploy Outlook as Helpdesk for customer mails to Hotels/Inns.LBE Desktop HelpdeskEasy to use helpdesk software - sensibly priced to suit all business sizesTemplates for the Fashion HelpdeskTry Outlook as powerful Helpdesk for customer e-mails to Fashion companies.New Releases(Current Category)Most Popular Software(Current Category)ReplyButler: Outlook boilerplate textsKnowledgeBase DeluxeInternet Organizer DeluxeCustomer Support Organizer ProMobile Witch Remote ControlCommitCRMThinfinity Remote Desktop WorkstationNsasoft Network Software InventoryManageEngine Desktop CentralSupportPortalReplyButler: Outlook boilerplate texts (1412 dl.)KnowledgeBase Deluxe (1261 dl.)Mobile Witch Remote Control (1198 dl.)Internet Organizer Deluxe (1144 dl.)AccessAble Help Desk Pro Edition (1069 dl.)ManageEngine Desktop Central (939 dl.)CommitCRM (910 dl.)Customer Support Organizer Pro (805 dl.)Nsasoft Network Software Inventory (803 dl.)Been There Done That (679 dl.)

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The Landscape and Gardens solution for ConceptDraw PRO v10 is the ideal drawing tool when creating landscape plans. Any gardener wondering how to design a garden can find the most effective way with Landscape and Gardens solution. HelpDesk ConceptDraw Software Full Versions Free Download ConceptDraw software provides registered users a 21 day trial period at no charge. It functions exactly as a fully licensed copy of the product does. Once you have activated your account you are then able to download and install ConceptDraw software as well, as solutions from Solution Park. Here is an instructions on how to download and try ConceptDraw products for free. For 21 days the trial functions exactly like the purchased product. There are no limitations to file size, how many times you can print, or any of the products functionality. After the trial period expires, you will be able to open ConceptDraw documents to view. HelpDesk Download and Install ConceptDraw Office on Mac Find out how to download and install ConceptDraw software products for OS X on your computer. The download process is very simple due to the fact that all ConceptDraw applications are pooled into the ConceptDraw Office bundle. ConceptDraw STORE is a download manager that is responsible for downloading, installing, uninstalling and updating of the ConceptDraw Office for Windows and associated solutions. HelpDesk Flowchart Software Free Download Making flowchart is an easiest way to depict any typical process. Any complex process, consisting from standard components can be displayed as a Flowchart. ConceptDraw. Downloading Helpdesk Elite 2 by: Access-Databases. Helpdesk Elite: Manage and support your computer department needs. MS Access based Helpdesk. Helpdesk Elite was downloaded Downloading Helpdesk Elite 2 by: Access-Databases. Helpdesk Elite: Manage and support your computer department needs. MS Access based Helpdesk. [Helpdesk Elite was downloaded

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Same Download ID however, can be used for all our products), so if you use the product on different websites, please make sure to generate new Download ID for each site.Update ManuallySometime, you might need to update to latest version manually (for example, when Joomla Update doesn't work). In this case, login to your account on our website, then access to My Downloads menu item download latest version of the extension from there. Then install that latest version in the same way as new installation.UninstallIf you have to uninstall Helpdesk Pro for some reasons (for example, you want starts from scratch - or maybe after installing and using it, you realize that it doesn't meet your requirement), you can follow the instructions below to get the extension completely uninstalled:Login to administrator of your site using a super admin account.Access to Extensions => Manage => Manage menu item.Enter helpdesk keyword into the search box to search for Helpdesk Pro component and all it's plugins (see the screenshot)Check on the checkbox next to the items you want to un-install.Click on Uninstall button in the toolbar.When you uninstall Membership Pro, the database tables related to the extension won't be uninstalled. By doing that, when you re-install the extension in the future, all the old data will be kept and still be available. If you want to completely removing it, please access to your site database via phpmyadmin, look at all the tables with prefix helpdeskpro and drop these tablesMove data from one site to a new siteSometime, you have to move Helpdesk Pro data from one site to a new site. To do that, you will need to:Export all Helpdesk Pro related database tables from old site (tables with helpdeskpro prefix) from the old site, import it to your new site database.If the

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HelpDesk With the introduction of version 3, ConceptDraw Office has been redesigned to better accommodate future developments and solution plugins. ConceptDraw Office 3 includes ConceptDraw PRO 10, ConceptDraw MINDMAP 8, and ConceptDraw PROJECT 7. Owners of ConceptDraw Office v1 and ConceptDraw Office v2, please read this description of the specific features of the ConceptDraw Office 3 installation for Windows before updating. HelpDesk Download and Install ConceptDraw Office on Mac Find out how to download and install ConceptDraw software products for OS X on your computer. The download process is very simple due to the fact that all ConceptDraw applications are pooled into the ConceptDraw Office bundle. ConceptDraw Solution Browser is a download manager that is responsible for downloading, installing, uninstalling and updating of the ConceptDraw Office for Windows and associated solutions. HelpDesk How to Install ConceptDraw on a Second Computer ConceptDraw products use a cloud-based license model. This means that your license will be automatically added to your ConceptDraw.com account and saved there permanently. Concepdraw licensing agreement allows you to install ConceptDraw software on a second computer. It doesn’t matter if you have two PCs, two Macs; or a Mac and a PC, as long as you are the only user of the ConceptDraw product you can install it wherever it’s needed. Thus you don’t have to worry about losing your license if your computer crashes or you want to install on a second system. When running offline, the ConceptDraw applications will run in the mode featured for the license type, assigned to your ConceptDraw.com account. HelpDesk ConceptDraw Office for Apple macOS Installation Definition With the introduction of version 3, ConceptDraw Office has been redesigned to better accommodate future developments and solution plugins. ConceptDraw Office 3 includes ConceptDraw PRO 10, ConceptDraw MINDMAP 8, and ConceptDraw PROJECT 7. The renewed ConceptDraw Solution Browser helps user manage downloads of ConceptDraw products and solutions. The following article provides owners of the previous versions of ConceptDraw products with important information on updating on ConceptDraw Office v3. HelpDesk Download and Install ConceptDraw Office on your PC You can use the following instruction to download and install ConceptDraw products for Windows . The download process is very simple due to the fact that all applications are bundled into the ConceptDraw Office suite. ConceptDraw Solution Browser is a download manager that is responsible for downloading, installing, uninstalling and updating of the ConceptDraw Office for Windows and associated

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At the moment 4 cool Add-Ins are provided:1) MyOutlookAddIn: Generates "Waiting for Answere" MS Outlook Tasks for E-Mails marked with a special "Wait-For" MS Outlook. ...File Name:MyOutlookAddIns.rar Author:sourceforgeLicense:Freeware (Free)File Size:1.08 MbRuns on:N/AStop Starting & Start Finishing all those tasks, goals, jobs and to dos. It will help you achieve that by visually displaying and organising all your Outlook Tasks on a board of neat, colour coded cards and columns which you can drag & drop.File Name:kanban.exe Author:AuscompLicense:Shareware ($49.95)File Size:771 KbRuns on:Win2000, WinXP, Win7 x32, Win7 x64, Windows 8, Windows 10, WinServer, WinOther, Windows2000, Windows2003, Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows Server 2008r2, Windows Server 2012, Windows Tablet PC Edition 2005, Windows Media Center Edition 2005, WinVista, Windows Vista, WinVista x64WorkCentrics is a time tracking and activity management solution that integrates, in real-time, with Microsoft Outlook. Use simple TimeCard interface to manage the links between your time and your Outlook tasks, appointments, notes and messages.File Name:WorkCentricsSetup.exe Author:MileHi Software CorporationLicense:Shareware ($49.95)File Size:8.59 MbRuns on:9x, NT, 2000, ME, XPAddTasks is an add-on module to the Pocket Outlook Tasks. It enables you to easily add multiple tasks with the same characteristics (sensitivity, priority, categories) as the currently selected. ...File Name:AddTasks Author:All In One KeyloggerLicense:Freeware (Free)File Size:349 KbRuns on:Windows Mobile PocketPCManage and support your computer department needs. MS Access based Helpdesk Elite handles all your computer department needs. Handles support calls, inventory, contacts, orders, training, library loans, invoicing.. Send email, create Outlook tasks. ...File Name:Helpdesk Elite Author:Sell Windows MediaLicense:Shareware ($59.99)File Size:656 KbRuns on:Windows 2003, XP, 2000, 98, Me, NT

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There are hidden costs involved Introducing Hiver: an affordable alternative to open source helpdesk What is open source helpdesk? An open source helpdesk ticketing system converts your external (think customer queries, complaints and feature requests) and internal (employees’ queries, questions and concerns) support requests into tickets. It sorts these tickets with relevant tags, adds priority filters to the tickets and assigns them to the concerned support executives for timely resolution. The code used to build an open source helpdesk system is publicly available for installation. This enables support teams to modify certain features of the tool and shape it according to their own requirements. Why is open source helpdesk software important? Customizable according to specific use cases: The primary goal of opting for a helpdesk ticketing system is to resolve queries faster with less back-and-forth communication. However, the use cases for support teams vary. For example, you may want to templatize popular customer queries and solutions to avoid addressing them repeatedly. With an open source helpdesk, you don’t need to request this feature separately. Since you have the source code available, you can customize it. Most open source tools have free plans: The source code for most open source ticketing systems are available for free. You can download the code and modify or re-distribute it without spending as much as you would with a conventional help desk. Additionally, all the open source ticketing tools we will list in the next section offer free plans. While some of the free plans. Downloading Helpdesk Elite 2 by: Access-Databases. Helpdesk Elite: Manage and support your computer department needs. MS Access based Helpdesk. Helpdesk Elite was downloaded Downloading Helpdesk Elite 2 by: Access-Databases. Helpdesk Elite: Manage and support your computer department needs. MS Access based Helpdesk. [Helpdesk Elite was downloaded

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Helpdesk 101 Getting started with our helpdesk software I created a ticket, when can I expect an answer? Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can. What is a ticket? Is it the same as a request? A ticket is a technical synonym we use for question or request. What personal information are you tracking? Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us. Can I use email to reply to a ticket? Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it. I see a blue screen, what should I do? A blue screen means that you should: reboot wait 3 minutes try again I don't find my answer in the knowledge base, what should I do? Did you try to search using different search terms? If yes, then you should create a new ticket. PSG MOJO HELPDESK PRESENTATION You can download the PSG Mojo Helpdesk presentation from the following link Improving PC Performance 10 Ways to Improve PC Performance1. Limit chrome tabs. You may want to recommend that they keep 10 or less tabs open simultaneously and only 1 browser instance.2. Try using incognito.3. Use Web teams if possible. Teams app consumes more memory compared to Web4. Do clear browsing data/history once... O365 Login Click here to enlarge

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In this post I will explain how to automate the conversion of email messages in Redmine tickets, via RedmineUP Helpdesk plugin, when Redmine is installed on a Windows server, where cronjobs don't work.This plugin is being the protagonist in my last works of implementation of Redmine in companies and organizations. It is increasingly used both to provide external support and, above all, to provide internal support, when we do not need our internal customers to be Redmine users as well.With Helpdesk plugin we can give support through Redmine interacting with the customer via email. This way we don't need to train the users in the use of Redmine to give them support.The plugin allows Redmine to turn emails into tasks. To do this, you have to click on the “Get mail” link in the plugin configuration tab for each project where the Helpdesk module is activated. Obviously this is not operational, as it is a manual task that we should not take care of.We must therefore create a scheduled task that simulates the “receive messages” action.These are the steps to follow:Install cURLGet the URL that the program will check for emails in the Helpdesk mailboxCreate a scheduled task in Windows that every x minutes asks the CURL program to check that URL.1. Install cURLcURL is a program designed to obtain FTP files and URL pages (cURL=”see” URL).You can download it here for free: download the file, unzip it and take note of the path where the.exe you are storing the program (look in the /src/ folder of the program). You don't have to install or run it, just save it on your server. 2. Get the URL to checkThe structure of the URL that cURL will need to check is this: of “127.0.0.1” indicate your Redmine's URL.You will have to. Downloading Helpdesk Elite 2 by: Access-Databases. Helpdesk Elite: Manage and support your computer department needs. MS Access based Helpdesk. Helpdesk Elite was downloaded

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HelpDesk Find out how to download and install ConceptDraw software products for OS X on your computer. The download process is very simple due to the fact that all ConceptDraw applications are pooled into the ConceptDraw Office bundle. ConceptDraw STORE is a download manager that is responsible for downloading, installing, uninstalling and updating of the ConceptDraw Office for Windows and associated solutions. How To Plan and Implement Projects Faster ConceptDraw Office is the most effective tool for planning, tracking, and reporting all types of projects with strong management capabilities, user friendly functionality, and superior ease of use. In this tutorial video we will assist you in planning and managing a project using ConceptDraw Office. HelpDesk How to Upgrade ConceptDraw Office vv2-3 Since CS Odessa Introduced ConceptDraw Office v3 – A Powerful Collection of ConceptDraw Productivity and Project Applications for Mac and PCC, any customer who has previously purchased ConceptDraw Office vv.1,2 products is eligible for upgrade pricing. Owners of previous versions can upgrade their applications to the latest release. HelpDesk Download and Install ConceptDraw Office on your PC You can use the following instruction to download and install ConceptDraw products for Windows . The download process is very simple due to the fact that all applications are bundled into the ConceptDraw Office suite. ConceptDraw STORE is a download manager that is responsible for downloading, installing, uninstalling and updating of the ConceptDraw Office for Windows and associated solutions. HelpDesk How to Remove ConceptDraw Products from Mac and PC CS Odessa provides registered users a 21 day trial period at no charge. A Trial License can be used to run a fully functional version of ConceptDraw products for 21 days. Trial mode functions exactly as a fully licensed copy of the product does. After your trial has expired and you have not yet purchased a license, the product reverts to Demo mode. The following article contains the instruction for those trial users who want to remove ConceptDraw products after the trial period is over. Building Drawing Software for Design Office Layout Plan The building plans and blueprints are useful for designing and construction various premises, including definitely offices, small and large office buildings, and whole business centers. Comfort and convenience are the most important for office premises, they let configure on a working mood and increase the work productivity, so the architects and designers need to consider carefully all details. Often their construction on the paper is painstaking and labourious process, which doubly faster and easier to realize with the availability of specialized software, such as ConceptDraw PRO.Design of simple and extensive detailed Office Layout Plans, effective allocation a working space are easily with ConceptDraw PRO powerful vector diagramming and building drawing